Return/Refund Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return or Refund is acceptable only in the case of receiving damaged item caused during in-transit. You’ll also need the receipt or proof of purchase and send us a video receiving damaged product. Return is not possible in case of size or color issue. We have provided size chart on the product page. Before purchasing please check the size chart.

To start a return, you can contact us at support@rhinotrends.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rhinotrends.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take necessary action.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take several working days for your bank or credit card company to process the refund.